Submit a claim for damages
From: Y&M Home Creations in Leiderdorp
To: Customer Y&M Home Creations
Submit a claim for damages for information purposes.
To: Customer Y&M Home Creations
Submit a claim for damages for information purposes.
Dear Customer,
First of all I want to say that it's really a shame that things didn't go well. We do our utmost to pack and protect everything as best as possible, but unfortunately we do not have the transport in our own hands and we are dependent on the transport company and their actions.
But we will solve it for you as neatly as possible and we are also insured for it.
How do we work:
Y&M Home Creations has created a special protocol to submit a damage claim to us. We would kindly ask you to cooperate so that we can solve it properly. Unfortunately, we cannot process your claim without cooperation with this protocol. Hopefully your understanding for this.
First: Check the package immediately upon receipt.
If a shipment is delivered with really obvious transport damage.
But we will solve it for you as neatly as possible and we are also insured for it.
How do we work:
Y&M Home Creations has created a special protocol to submit a damage claim to us. We would kindly ask you to cooperate so that we can solve it properly. Unfortunately, we cannot process your claim without cooperation with this protocol. Hopefully your understanding for this.
First: Check the package immediately upon receipt.
If a shipment is delivered with really obvious transport damage.
Do take it, take several photos of the box before opening the box.
If the ordered product is also damaged/broken, please contact us immediately (the same day). The easiest way is to contact us via WhatsApp so that you can immediately add photos. Our number is +31683508097 Read below what we ask of you before we can process a claim for damages.
Would you rather do it via email or do you not have WhatsApp?
Then send everything we need from you to customerservice@ymhomecreations.nl
Would you rather do it via email or do you not have WhatsApp?
Then send everything we need from you to customerservice@ymhomecreations.nl
Customer service closed?
If customer service is closed, the above protocol also applies! Please take that into account. It may just take a little longer to respond.
What do we need in the WhatsApp message or email:
1. PLEASE NOTE In 1 message: Your name, Order number / order number, Track & Trace Name of the item that arrived damaged / broken.
If customer service is closed, the above protocol also applies! Please take that into account. It may just take a little longer to respond.
What do we need in the WhatsApp message or email:
1. PLEASE NOTE In 1 message: Your name, Order number / order number, Track & Trace Name of the item that arrived damaged / broken.
3. We also need 4 photos. See at the bottom of this entire message an example photo of how we use the photos of 3.1. to 3.3. would like to receive.
3.1. Photo of the entire shipping box | outside of box WITH the shipping sticker and your name on it!
3.2. Photo of the inside of the shipping box . So open shipping box. Is there Styrofoam | air cushions on top, then first a photo like that and then another one where it's gone. (So the shipping box you received that also has the shipping sticker on it) and which may contain all other boxes, including all paper / styrofoam, air bags, etc.
3.3. Photo of the box containing the broken item with a photo of the damaged item.
3.4. If you have received multiple items (such as a set of lanterns), we would also like to receive a photo of the other items.
4. The message you send must state that it was received damaged / broken.
5. Please provide as much information as possible, including how the package was delivered. Was it delivered neatly by the carrier and was it roughly placed in front of the door, etc. etc.
We also need this information for the damage claim with the transport company.
Also keep the boxes and packaging materials. This may be necessary for us if we, Y&M Home Creations, want to submit a claim to the carrier or supplier. As soon as we have spoken to each other, we will tell you whether the boxes can be thrown away or whether we would like them returned.
3.1. Photo of the entire shipping box | outside of box WITH the shipping sticker and your name on it!
3.2. Photo of the inside of the shipping box . So open shipping box. Is there Styrofoam | air cushions on top, then first a photo like that and then another one where it's gone. (So the shipping box you received that also has the shipping sticker on it) and which may contain all other boxes, including all paper / styrofoam, air bags, etc.
3.3. Photo of the box containing the broken item with a photo of the damaged item.
3.4. If you have received multiple items (such as a set of lanterns), we would also like to receive a photo of the other items.
4. The message you send must state that it was received damaged / broken.
5. Please provide as much information as possible, including how the package was delivered. Was it delivered neatly by the carrier and was it roughly placed in front of the door, etc. etc.
We also need this information for the damage claim with the transport company.
Also keep the boxes and packaging materials. This may be necessary for us if we, Y&M Home Creations, want to submit a claim to the carrier or supplier. As soon as we have spoken to each other, we will tell you whether the boxes can be thrown away or whether we would like them returned.
We would like to thank you for your willingness to cooperate with us to resolve this for us as best as possible.
Item with damage:
Item with damage:
Naturally, all damaged items will be reimbursed at our expense, provided you meet our conditions.
We often send you the item again (if the item is in stock), otherwise we will look together at what solution we can offer you. We then regularly request that the item be returned to us. We will also reimburse the costs for returning the product in the event of damage , provided you do it via our returns procedure / returns portal.
If you send your return via another method, we will not reimburse these costs!
Thanks for your cooperation.
Yours sincerely,
We often send you the item again (if the item is in stock), otherwise we will look together at what solution we can offer you. We then regularly request that the item be returned to us. We will also reimburse the costs for returning the product in the event of damage , provided you do it via our returns procedure / returns portal.
If you send your return via another method, we will not reimburse these costs!
Thanks for your cooperation.
Yours sincerely,
John HaasnootOwner Y&M Home Creations.
EXAMPLE Photo of the photos that Y&M needs to process the damage claim.
