Complaint?

We do our utmost to put together a nice range of good quality and to carefully package and ship it. Are you nevertheless not satisfied and do you have a complaint? First make this known to us by emailing klantenservice@ymhomecreations.nl

In order to assess your complaint as quickly as possible, we ask you to include the following in your complaint:

Your name, address, place of residence and telephone number
The order number (number starting with #)
A description of your complaint
Any relevant photos that clarify the complaint.

The more relevant information you provide, the better we are able to assess your complaint.

Treatment and response to your complaint

You will receive confirmation within 2 working days of receiving your complaint. We always strive to resolve your complaint within 5 working days. If it turns out that this is not feasible, you will be notified. You give Y&M Home Creations the opportunity to assess the complaint and/or resolve it within a reasonable period. In any case, you will receive a substantive response from us within 14 days of receiving your complaint.

The person handling your complaint may ask you for additional information during the assessment. When necessary, we will consult (an) external expert(s).

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.