Guarantee

Every product is subject to a legal warranty, which means that a product must do or be what you as a customer can reasonably expect from it.

If you have a complaint about an item within this period, we will of course want to resolve this for you as best as possible. Please contact our customer service for this. First make this known to us by emailing customerservice@ymhomecreations.nl

In order to assess your complaint as quickly as possible, we ask you to include the following in your complaint:

Your name, address, place of residence and telephone number
The order number (number starting with #)
A description of your complaint
Any relevant photos that clarify the complaint.

The more relevant information you provide, the better we are able to assess your complaint. Without this information we cannot process the complaint.

Treatment and response to your complaint

You will receive confirmation within 2 working days of receiving your complaint. We always strive to resolve your complaint within 5 working days. If it turns out that this is not feasible, you will be notified. You give Y&M Home Creations the opportunity to assess the complaint and/or resolve it within a reasonable period. In any case, you will receive a substantive response from us within 14 days of receiving your complaint.

The person handling your complaint may ask you for additional information during the assessment. When necessary, we will consult (an) external expert(s).

The warranty provision does not apply in the following cases:

Damage due to incorrect use or treatment
Wear after frequent use
Suspicion of abuse of warranty provision

Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange repair or replacement free of charge.
You can read more about this subject in our document General Terms and Conditions Article 10 .

Only emails as described in our procedure will be processed. If you have not received confirmation of receipt after 2 working days, information is missing and we cannot handle your complaint.