Additional information about the shell necklaces:

Chain
It is a handmade accessory, so your shell necklace may differ slightly from the photo. There may also be differences in terms of dimensions & color.

Standard
The metal stand can be slightly crooked so that the chain hangs nicely. You can also bend the chain a bit yourself with policy and caution.
The stand may be slightly damaged or has some spots. All standards have that. This is also part of these shell necklaces.

One has a slightly crooked stand, the other has a smaller or larger chain. The other has smaller or larger shells. Or the rope is a little longer or shorter at 1, etc.

These are the unique features of shell necklaces (on standard) and are therefore no reason that you can exchange them for another one.

✓ Shipping within 1 to 3 working days (otherwise stated on the site)
✓ Free shipping from €75 (NL)
✓ Free packing service (ask for it in notes)
✓ Pay securely with iDEAL, among others
✓ Easy payment afterwards with Klarna
✓ Easily pay in 3 installments with Klarna
✓ We don't charge extra for any payment methods!
✓ We are affiliated with WebwinkelKeur and therefore work according to the rules of the law
✓ Customers rate us with a 9.8 via WebwinkelKeur
✓ Customers appreciate the service we provide
✓ We offer personal service
✓ Have short lines with many suppliers

❤ It's always a gift when you receive your order!

📦 SHIPPING TIME:

Shipping time is currently 1 to 3 working days.
With insurance & track & trace
We ship with DPD, they ship 98% the next day after receiving the package from the entrepreneur.

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Within 1 to 3 working days with track & trace and insurance!
If it is different, it will be clearly stated in the article itself!
After holidays or special days, the shipping time is 1 to 4 working days.

Shipping schedule in terms of delivery time

FRAGILE

Everything is well packed and fragile items are extra wrapped with, among other things, bubble wrap and air cushions in the boxes! We do everything we can to ship it as best as possible!

Postage costs:

NL: From €75 FREE at service point 🍃 (from €100 at home) otherwise from €4.95
BE | DE: From €100 FREE at service point (from €125 at home) otherwise from €7.99
FR: From €125 FREE at service point 🍃 (from €150 at home) otherwise from €11.99
AT:  From €100 FREE at service point 🍃 (from €150 at home) otherwise from €7.99
LU: From €125 FREE at service point 🍃 (from €150 at home) otherwise from €9.99
DK: From €150 FREE at service point 🍃 | home delivery otherwise from €12.50
SE: From €250 FREE at service point 🍃 | home delivery otherwise from €16.50

We currently only ship to (NL) Netherlands, (BE) Belgium, (DE) Germany, (FR) France, (AT) Austria, (DK) Denmark, (SE) Sweden & (LU) Luxembourg. If your country is not yet listed, please feel free to contact us. We can always check whether it is possible. (Within the EU)

📦 SHIPPING TERMS

🍃 More sustainable delivery:
Delivering to a collection point is cheaper than having it delivered to your home.

🍃 Service point | Collection point | Parcel shop finder only NL:
https://ymhomecreations.nl/pages/servicepunt-zoeker

📦 Delivery methods:
We currently only ship with DPD & possibly PostNL letterbox package
Past experience has shown that this causes very little to no problems and if something does arise, we will resolve it to your complete satisfaction.

- NL Collection point: DPD (choose AFTER payment) 🍃
- NL Home delivery
- EU Countries: DPD: home &/or delivery point 🍃
- Private delivery Leiderdorp up to 10km from Leiderdorp.
PLEASE NOTE: Packages with fragile accessories are ALWAYS packed with great care!

📦 Shipping November 15 to January 15
Our conditions will be slightly adjusted during this period. Shipping time may also be slightly longer.
This is a choice we make to offer you the best service!

To retrieve:
Pick up at Y&M Home Creations in Leiderdorp. This is by appointment!

PRE-ORDER or Longer Delivery Time:
If your order contains pre-order or longer delivery items and available items, please note that your order will be shipped once all item(s) have been received.

More info?See our extensive page: Terms of Delivery

Promises such as: "Ordered today, delivered tomorrow!"
We cannot comply with this. So we certainly won't do that either!
This is to avoid disappointment!
We really enjoy offering service and that includes honesty!

At Y&M you can pay safely and securely with:
・ iDEAL | Bancontact | Sofort
・ Klarna (pay afterwards) | In 3 installments
・ PayPal
・ Credit card (MasterCard / Visa)
・ Y&M Home Creations E-Gift Card.

Y&M does not charge extra costs for any payment methods!

ADDITIONAL INFORMATION ABOUT KLARNA
“You must be at least 18+ to use this service. If you pay on time, you will avoid additional costs and ensure that you can use Klarna's services again in the future. By continuing, you accept Klarna's Terms and Conditions and confirm that you have read the Privacy Statement and Cookie Statement”.

More info?See our extensive page: Payment options

Our customer service is open on working days from 9:00 AM to 9:00 PM.

We are easiest to reach via WhatsApp or Live Chat.
We also try to answer as many questions as possible outside office hours, but it may take a little longer.

WhatsApp: +31(0)6 83508097 (click on the number and you will be transferred directly to WhatsApp)
Live chat: Chat below the page
Email: klantenservice@ymhomecreations.nl

TIP
Have you also seen our extensive FAQ & Knowledge Base?
Perhaps there is already an answer to your question there.
Click on the chat at the bottom right and TYPE YOUR QUESTION. For example, 'delivery', various results will be displayed. 
This FAQ is currently only available in Dutch

HERE are the adjusted opening hours of Y&M Home Creations.